What?

Creation of the pilot of a made-to-measure training, dedicated to a new customer experience, mixing theory, experiences and testimonials of experts from side fields such as food, hospitality, theatre, etc.

Where and When?

Paris, in November 2019.

Who?

The French sales team of a luxury high jewelry brand.

Objectives?

- Train on a new customer journey based on 5 steps

- Improve the Experience with a big E: customer Experience, retail Experience, sales team Experience, etc.

- Increase the adaptability of the sales team, and their knowledge on multiculturality, so they can adapt to various international clients

How many?

20 sales assistants, that were selected for this pilot training program, which was then rolled out internationally.

Language?

In English