our offer.

5

Mystery
Shopping

Do you have a doubt about the way your clients are welcomed by your sales staff?
Are you wondering about the relevance of your customer path with your new brand positioning?
Is your brand message correctly relayed by your team?
Are your products correctly merchandised?
Is your sales speech coherent?

 

These are the questions we answer by going on your sales site and meticulously assess the global client experience in order to improve it.

Our process

  • Audit of the client experience at 360° onsite by Retail experts
  • Exploration of the customer path inside and out of the point of sale
  • Observation of each contact point (sales speech and ritual, product understanding, cashing, departing, etc.)
  • Delivery of a full and detailed diagnostic of the observations made in situ, with specific recommendations