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Collective intelligence skills

By the end of the training, you will be able to foster cooperation within your teams, regardless of the environment and context.

Duration :

1 day and a half

Customer Experience & Service

Sales Techniques & Customer Experience

Goals

Define the objectives of a collaborative work project.  

Learn to collaborate effectively within a group, even under stress or in unfamiliar environments.  

Foster team spirit and promote cooperation.

Deliverable

Training memo booklet given to each participant.

Prerequisites

None.

The advantages of the training

You will give meaning to your work within your team.

You will be able to anticipate and improvise in stressful situations or in a new environment.

You will learn to manage your emotions and understand those of others.

Program

Introduction


1 – Create and develop team spirit

  • Knowing how to define a goal, share it and adopt it

  • Differentiate between collaboration and cooperation

  • Know yourself and others to work efficiently

  • Develop potential and creativity to define a common language


2 – Act, react and orient yourself as a group

  • Learn to find solutions through collaborative work

  • Clarify to promote direction and innovation

  • Establish a relationship of trust between group members


3 – Co-act in stressful situations and anticipate

  • Observe, listen and understand to anticipate

  • How to identify and manage your emotions

  • How to identify and manage the emotions of others


Conclusion and action plan

Concerned public

Beginner or experienced in the professions of representation or community work whatever the position occupied.

Seats

10 participants maximum, 4 participants minimum.

Dates

Intra-company format: dates to be organised together according to your needs.

Please note: we do not offer this inter-company training.

Rate

Contact us.

Practical information

Animation at the customer's premises or in a dedicated space.

Training accessible to people with disabilities, contact us to find out more.

Expertise in:

Spoken languages :

Interested in this training?

Trainer

Rémy Falorni

Rémy Falorni

A graduate in Employment Law from the Sorbonne and in Management from HEC Montréal, Rémy was Head of Employee Relations for 10 years at Chanel and Air France. Now a trainer in conflict management, psychosocial risk prevention and mediation, he uses his experience with large groups and his passion for acting to coach company executives in stress management, public speaking and self-confidence. His training courses combine the practical transposition of theoretical knowledge with self-discovery to help us deal more effectively with others: "Theatre is a powerful tool for changing our behaviour and attitudes. It's more than self-discovery, it engages us".

Expertise in:

Coaching, Self-development, HR

Spoken languages: 

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