Goals
Identify the unique aspects of remote management
Motivate, engage, and communicate effectively in a remote environment
Explore collaborative tools for enhanced teamwork
Deliverable
Training memo booklet given to each participant.
Prerequisites
None.
The advantages of the training
You will be able to determine the 3 pillars of successful remote management.
You will establish virtual proximity.
You will use tools like DESC and Score, using scenarios.
Program
Introduction
1 – Identify the specificities of remote management
Describe the different cases of remote management
Determine the keys to successful remote management
2 – Motivate and involve remotely
Bring together a physical and virtual team, work on key moments
Analyse the factors of motivation/demotivation and involvement/disengagement under the prism of the long-distance relationship
Drawing from the classic management toolbox
3 – Communicate effectively with 2 axes, 4 formats, 3 supports
Use observation and active listening for appropriate understanding
Knowing how to ask questions to adapt and create a personalised relationship
Use empathy to connect with your customer
4 – Discover collaborative tools and remote management
Position collaborative tools on the 2 axes of remote communication
Identify relevant tools in the 5 main categories.
Conclusion and action plan
Concerned public
Retail Director, area manager, local manager, interim manager, store manager or deputy, HR director.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Goals
Olivier Clémençon
A graduate in Hotel Management and Marketing, certified in Food & Beverage Services by Cornell University and an RNCP professional coach, Olivier has worked in luxury hotel management and prestige catering for major brands such as Lavinia in Madrid and Ladurée in Paris. Driven by the idea of putting people back at the centre of ecosystems and enabling everyone to draw on their talents to develop their full potential, in 2016 he trained in psychotherapy at the Parisian Gestalt School, alongside his activities as a coach, consultant and trainer. Today, he helps organisations develop their service culture and enhance individual talents.
Expertise in:
Self-development, Management
Spoken languages:
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