Goals
Understand the concept of commercial performance
Define the different types of diagnostics
Identify areas of work to increase long-term results
Deliverable
Training memo booklet given to each participant.
Prerequisites
Master the KPI's of a point of sale.
The advantages of the training
You will gain perspective on your point of sale by developing a macro vision of your activity.
You will put yourself in the shoes of an external auditor.
You will define a store project with a projection over one year by developing an entrepreneurial posture.
Program
Introduction
1 – What is performance?
Define the concept of performance
Develop an entrepreneurial posture
2 – The different types of diagnostics to be carried out
Make a quantitative diagnosis
Define performance indicators, analyze them and make hypotheses
Make a business diagnosis
Audit your merchandising and analyze your stocks
Make a human diagnosis
Define evaluation criteria
Make a diagnosis of your environment
3 – Plan and build your project
The state of play with SWOT
Action planning
Conclusion and action plan
Concerned public
Shop manager.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
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Delphine Dupuis
With 18 years of experience in retail as a team manager, Delphine has been a consultant trainer since 2014. She supports retail companies in their performance by promoting employee skills development through the facilitation of training, engineering and operational support in the field. Certified in DISC, WPMOT and Emotional Intelligence tools, she advocates kindness, team spirit and sharing in her interventions. Her motto during her training: “A good manager is a manager who knows oneself!” ".
Expertise in:
Management, Sales
Spoken languages:
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