Goals
Familiarise yourself with the DISC tool
Identify your strengths and areas for behavioural improvement
Tailor your support to meet the needs of your employees
Deliverable
Training memo booklet given to each participant.
Prerequisites
None.
The advantages of the training
You will have concrete insight into your behavioral style and that of others.
You will decipher your successes and your difficulties as a manager.
Program
Introduction
1 – The 4 profiles of Marston’s DISC
Identify the strengths and needs of each profile
Recognise your behavioural style
Define your strengths and your points of vigilance
Identify the added value of the difference
2 – The role and missions of the manager: its added value
Identify the different management styles
Gain efficiency by adapting your communication
Create favourable conditions for everyone to express themselves
3 – Develop skills
Identify levels of autonomy
Identify needs for better support
Take stock of the team's autonomy levels
Building win-win collaboration
Give constructive feedback
Differentiate between different feedbacks and their impacts
Conduct a face-to-face interview
Prepare and structure the interview
Define the objective
Conclusion and action plan
Concerned public
Point of sale manager, department manager, progressive salesperson, anyone required to manage a team in the field.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Module adaptable over a day according to your needs, contact us.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
Françoise Quichaud
With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.
Expertise in:
Management, Sales
Spoken languages:
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