Goals
Identify the role and responsibilities of the point of sale manager to act effectively
Bring the store to life each day through rhythm and creativity
Develop skills in the field through feedback and coaching
Deliverable
Training memo booklet given to each participant.
Prerequisites
Have at least 6 months of sales experience and know sales techniques.
The advantages of the training
You will practice briefing, feedback and coaching that you can implement as soon as you return to the field.
You will exchange with your peers and share your best practices.
Program
Introduction
1 – The role of manager: its added value
Identify your role and missions
Define your own strengths and points of vigilance
Recognise different management styles for greater agility
2 – Rituals: animation
On a typical day: identify key moments and actions to take
Define objectives and ensure adherence
The briefing: surprise and stimulate on a daily basis
3 – Feedback: develop skills and gain efficiency
The different feedbacks and their impact on performance and motivation
The keys to providing constructive feedback and making you want to progress
The assertiveness of the manager
4 – Coaching: professionalise the employee
Define coaching
Learn coaching techniques in the field
Adopt the right posture to allow employees to take a step back from their practices
The GROW method
Conclusion and action plan
Concerned public
Point of sale manager, department manager, progressive salesperson, anyone required to manage a team in the field.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Module adaptable over a day according to your needs, contact us.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
Françoise Quichaud
With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.
Expertise in:
Management, Sales
Spoken languages:
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