Goals
Clarify your role as a manager and your understanding of authority
Ensure that everyone respects the rules to foster better team cohesion
Conduct effective reframing interviews without demotivating team members
Deliverable
Training memo booklet given to each participant.
Prerequisites
None.
The advantages of the training
You will share your successes, your difficulties.
You will exchange your best practices.
You will train on practical cases of reframing and practice caring and constructive feedback between peers.
Program
Introduction
1 – The authority and credibility of the manager
Differentiate between authority and authoritarianism
Take stock of your positioning and your level of requirements
Be assertive: dare to say no or yes wisely
2 – Daily rules
Identify the benefits of a clear framework
Identify the keys to get them adopted
Practice regular feedback to maintain the framework and give meaning
3 – From field framing to cropping interview
Remember the rules and consequences: the right to make mistakes
Identify the key stages of a reframing interview
Promote awareness to re-establish constructive collaboration
Set relevant goals to achieve the desired behaviour change
Conclusion and action plan
Concerned public
Point of sale manager, progressive salesperson and anyone required to manage a sales team.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
Françoise Quichaud
With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.
Expertise in:
Management, Sales
Spoken languages:
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