Goals
Identify the roles and responsibilities of a manager
Communicate effectively to engage and motivate your team
Learn how to organise yourself better and manage your time efficiently
Deliverable
Training memo booklet given to each participant.
Prerequisites
Have team leadership or management functions.
The advantages of the training
You will exchange with your peers and share your best practices.
You will develop the skills and autonomy of your team.
Program
Introduction
1 – What does manager mean?
Role and responsibilities of a manager
Management styles and the different hats of the manager
2 – The manager, conductor
Manage your time
Give instructions
3 – The manager, revealer of talents
Debrief
Pass on know-how
Make an intermediate point
To delegate
4 – The manager, relay of information
Facilitate a meeting
Each sequence will be followed by a role-play and feedback
Conclusion and action plan
Concerned public
Assistant manager, junior manager, store manager.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
.jpg)
Goals
Françoise Quichaud
With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.
Expertise in:
Management, Sales
Spoken languages:
Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles.