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Identify the fundamentals of the manager: roles and tools

By the end of the training, you will understand the role of a manager and know how to organise yourself to effectively manage a team.

Duration :

1 day

Customer Experience & Service

Sales Techniques & Customer Experience

Goals

Identify the roles and responsibilities of a manager

Communicate effectively to engage and motivate your team

Learn how to organise yourself better and manage your time efficiently

Deliverable

Training memo booklet given to each participant.

Prerequisites

Have team leadership or management functions.

The advantages of the training

You will exchange with your peers and share your best practices.

You will develop the skills and autonomy of your team.


Program

Introduction


1 – What does manager mean?

  • Role and responsibilities of a manager

  • Management styles and the different hats of the manager


2 – The manager, conductor

  • Manage your time

  • Give instructions


3 – The manager, revealer of talents

  • Debrief

  • Pass on know-how

  • Make an intermediate point

  • To delegate


4 – The manager, relay of information

  • Facilitate a meeting

  • Each sequence will be followed by a role-play and feedback


Conclusion and action plan

Concerned public

Assistant manager, junior manager, store manager.

Seats

10 participants maximum, 4 participants minimum.

Dates

Intra-company format: dates to be organised together according to your needs.

Please note: we do not offer this inter-company training.

Rate

Contact us.

Practical information

Animation at the customer's premises or in a dedicated space.

Training accessible to people with disabilities, contact us to find out more.

Expertise in:

Spoken languages :

Interested in this training?

Goals

Françoise Quichaud

Françoise Quichaud

With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.

Expertise in:

Management, Sales

Spoken languages: 

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