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Identify and develop your leadership

By the end of the training, you will be able to adapt your management style to suit different contexts and teams, as well as develop your leadership skills.

Duration :

2 days

Customer Experience & Service

Sales Techniques & Customer Experience

Goals

Learn to develop a manager-coach approach

Cultivate your leadership skills

Communicate effectively to ensure your employees align with your vision and that of the company

Deliverable

Training memo booklet given to each participant.

Prerequisites

None.

The advantages of the training

You will know yourself better in order to adopt the right behavior for the positive development of your team.

You will be able to distinguish a good manager from a good leader by identifying your talents.

You will understand everyone's expectations to build a successful team.

Program

Introduction


1 – Understand the dimension of leadership

  • Define the concept of leadership

  • Differentiate between manager and leader

  • Understand and develop the strategic dimension of your function


2 – Position yourself in front of your team

  • Recognise your different leadership styles

  • Know yourself as a leader and be recognised

  • Adapt your management style to the situation of the team and the employee

  • Develop individual and collective skills

  • Building a high-performance team

  • Support your team to increase its performance


3 – Develop your excellence, the performance of your team and share your vision

  • Create a conducive climate: trust and give

  • Managing difficult situations

  • Apply the DILTS model in case of change

  • Promote cohesion within your team


4 – Cultivate your enthusiasm to mobilise teams

  • Become aware of your strengths as a manager

  • Develop your personal skills

  • Be in tune with yourself and your environment to motivate

  • Mobilise your team, unite energies around a common vision and strategy

  • Develop effective communication to train and mobilise the collective


Conclusion and action plan

Concerned public

Retail Director, area manager, local manager, interim manager, store manager or deputy, HR manager, etc.

Seats

10 participants maximum, 4 participants minimum.

Dates

Intra-company format: dates to be organised together according to your needs.

Please note: we do not offer this inter-company training.


 Module adaptable over a day according to your needs, contact us.

Rate

Contact us.

Practical information

Animation at the customer's premises or in a dedicated space.

Training accessible to people with disabilities, contact us to find out more.

Expertise in:

Spoken languages :

Interested in this training?

Goals

Olivier Clémençon

Olivier Clémençon

A graduate in Hotel Management and Marketing, certified in Food & Beverage Services by Cornell University and an RNCP professional coach, Olivier has worked in luxury hotel management and prestige catering for major brands such as Lavinia in Madrid and Ladurée in Paris. Driven by the idea of putting people back at the centre of ecosystems and enabling everyone to draw on their talents to develop their full potential, in 2016 he trained in psychotherapy at the Parisian Gestalt School, alongside his activities as a coach, consultant and trainer. Today, he helps organisations develop their service culture and enhance individual talents.

Expertise in:

Self-development, Management

Spoken languages: 

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