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Develop your intercultural sensitivity to better manage your teams

By the end of the training, you will be able to recognise the cultural diversity within your teams and adjust your management approach accordingly.

Duration :

1 day

Customer Experience & Service

Sales Techniques & Customer Experience

Goals

Use the principles of interculturality to assess the expectations and motivations of your teams.
Shape your management approach by balancing corporate policy with the practical realities on the ground.

Deliverable

Training memo booklet given to each participant.

Prerequisites

Have at least one year of experience in field management.

The advantages of the training

You will use the resources of the ICI © game, which encourages the co-creation of tailor-made solutions by participants.

You will reintroduce the human dimension as a key factor in adaptable and effective management.

Program

Introduction


1 – Explore the fundamentals of interculturality and their practical implications

  • The relationship to space, time, security, and hierarchy

  • Understanding stereotypes and prejudices

  • Balancing the specific with the standard

  • Analysis of critical incidents drawn from the experiences of participants' teams


2 – Gain awareness of the cultural dynamics within your teams

  • Diagnose the comfort zones of participants' teams through the game HERE ©


3 – Develop strategies to adapt your management to team diversity

  • Establish management guidelines that are acceptable to your teams

  • Define tolerances with regard to standards, balancing spontaneity and efficiency within your teams


Conclusion and action plan

Concerned public

Store manager, network manager, international retail manager.

Seats

10 participants maximum, 4 participants minimum.

Dates

Intra-company format: dates to be organised together according to your needs.

Please note: we do not offer this inter-company training.

Rate

Contact us.

Practical information

Animation at the customer's premises or in a dedicated space.

Training accessible to people with disabilities, contact us to find out more.

Expertise in:

Spoken languages :

Interested in this training?

Trainer

Michel Dalonneau

Michel Dalonneau

After 4 years in Japan (studying and working at the French Consulate) and studies in Russia, Michel spent 25 years in luxury houses (Daum, ST Dupont, Morabito, Lalique) in international development and general management positions. . Presence in the field and the intercultural dimension constituted the common thread of his professional experiences: how to introduce flexibility into the marketing and management approach to different markets without losing the identity of the brand? Now a training consultant, he specializes in international issues. He speaks 5 languages and also co-wrote the training game ICI © with the jeuxdentreprises collective, combining operational creativity and intercultural issues.

Expertise in:

Multicultural

Spoken languages: 

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