Goals
Enhance your self-confidence
Distinguish between assertiveness, aggressiveness, manipulation, and passivity
Learn to say no assertively and provide constructive, motivating feedback
Develop strategies for handling criticism and resolving conflicts
Deliverable
Training memo booklet given to each participant.
Prerequisites
None.
The advantages of the training
You will benefit from an alternation of theoretical contributions and practical exercises.
You will share your experiences.
You leave with concrete tools to develop your assertiveness.
Program
Introduction
1 – Assertiveness: definition and fields of application
Definition and origin
The different attitudes
Discover your assertive style
Scenarios and group sharing
2 – Train yourself to remain assertive in all circumstances
Know how to handle criticism
Dare to ask and say no
Scenarios and group sharing
3 – Assertiveness and feedback
Feedback models
Prepare yourself to give feedback well
Scenarios and group sharing
4 – Individual action plan
Your commitments to develop a culture of feedback
Your areas for improvement / your points of vigilance
Conclusion and action plan
Concerned public
Anyone responsible for welcoming customers in a commercial environment, wishing to guarantee a quality welcome.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
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Ophélie Ayouaz
Ophélie began her career in 2013, focusing on supporting organizations and individuals. After gaining experience in startups and innovation, she created the Reverse Mentoring program at Change Factory (sister agency to Retail Factory) in 2016, believing that the mentor's approach is as crucial as digital skills. Since becoming independent in 2017, she has specialized in supporting hyper-growth startups, focusing on innovation, agility, and professional efficiency. Her expertise lies in helping people calmly adapt to society's constant changes through soft skills.
Expertise in:
Personal development, HR
Spoken languages:
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