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Develop the performance of your point of sale

At the end of the training, you will be able to know the indicators of commercial performance to challenge the teams, while developing your posture as an entrepreneur.

Duration :

1 day

Customer Experience & Service

Sales Techniques & Customer Experience

Goals

Understand the concept of commercial performance

Find the performance keys for your point of sale

Know how to position yourself as an entrepreneur and boss of your business

Deliverable

Training memo booklet given to each participant.

Prerequisites

Master the KPI's of a point of sale.

The advantages of the training

You will take a step back from the analysis of your point of sale.

You will put on the hat of an entrepreneur and boss of your point of sale.

Program

Introduction


1 – How to define commercial performance

  • Define the concept of performance

  • Develop an entrepreneurial posture

  • Measure your performance using commercial indicators


2 – Determine the keys to success to develop performance

  • Identify problems using indicators

  • Brief the teams and challenge them

  • Set SMART goals


3 – Position yourself as the boss of your business

  • Identify your catchment area

  • Identify your prospects

  • Boost your business and be an actor in your performance

  • Calculate a return on investment


Conclusion and action plan

Concerned public

Scalable sales advisor, assistant manager, store manager.

Seats

10 participants maximum, 4 participants minimum.

Dates

Intra-company format: dates to be organised together according to your needs.

Please note: we do not offer this inter-company training.

Rate

Contact us.

Practical information

Animation at the customer's premises or in a dedicated space.

Training accessible to people with disabilities, contact us to find out more.

Expertise in:

Spoken languages :

Interested in this training?

Trainer

Delphine Dupuis

Delphine Dupuis

With 18 years of experience in retail as a team manager, Delphine has been a consultant trainer since 2014. She supports retail companies in their performance by promoting employee skills development through the facilitation of training, engineering and operational support in the field. Certified in DISC, WPMOT and Emotional Intelligence tools, she advocates kindness, team spirit and sharing in her interventions. Her motto during her training: “A good manager is a manager who knows oneself!” ".

Expertise in:

Management, Sales

Spoken languages: 

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