Goals
Identify customer expectations
Practice sales coaching
Develop your skills in the field
Deliverable
Training memo booklet given to each participant.
Prerequisites
None.
The advantages of the training
You will train to acquire the right reflexes.
You will share your experiences and benefit from caring and constructive feedback from your peers.
You will gain credibility through your professionalism.
Program
Introduction
1 – The customer journey today
Identify customer expectations and needs in a very competitive market
Define the job of a salesperson
Identify what makes and will make the difference
2 – Personalisation of customer relations
Putting you on the right wavelength
Listen actively to know, understand and create a connection
Be natural and professional to make sales techniques invisible
Identify your strengths and areas for improvement
3 – Sales coaching to progress
Refine your sense of observation
Identify good practices among others and the pitfalls to avoid
Conclusion and action plan
Concerned public
Sales advisor.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
Françoise Quichaud
With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.
Expertise in:
Management, Sales
Spoken languages:
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