Goals
Define your DISC profile as a seller, your strengths and your points of vigilance
Identify the different customer profiles and their purchasing motivations
Adapt your behaviours and your sales pitch to the DISC profiles
Deliverable
Training memo booklet given to each participant.
Prerequisites
Have a minimum of 6 months experience in sales and know sales techniques.
The advantages of the training
You will develop your relational agility and strengthen the quality of your customer relations.
You will put your identity and your personality at the heart of the construction of your exchanges.
Program
Introduction
1 – You and the DISC: identify and define your sales profile
DISC behavioural profiles
Your profile as a DISC seller
Your strengths and points of vigilance
2 – Customers and the DISC: identify customer profiles and their purchasing motivations
The different DISC profiles of your customers: identify observable characteristics (language, attitudes and behaviours)
The expectations of different profiles according to the stages of the sale
Better understanding of customers with DISC purchasing motivations
3 – You, your customer and the DISC: adapt your behaviour and your speech to your customer’s purchasing profile
Sales scenarios (with different profiles)
Recognise the customer profile and analyse the situation
Prepare your sale
Adapt and synchronise yourself in customer face-to-face situations (role plays and debriefing)
Conclusion and action plan
Concerned public
Store manager, sales advisor.
Seats
10 participants maximum, 4 participants minimum.
Dates
Intra-company format: dates to be organised together according to your needs.
Please note: we do not offer this inter-company training.
Rate
Contact us.
Practical information
Animation at the customer's premises or in a dedicated space.
Training accessible to people with disabilities, contact us to find out more.
Expertise in:
Spoken languages :
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Trainer
Françoise Quichaud
With 30 years of experience in retail, ranging from sales assistant, shop manager and then flagships, to network manager in the fashion sector, Françoise is an expert in the field, customer and employee experience and retail performance. Since 2015, she has been a consultant trainer and coach certified in the DISC-WPMOT-EQ emotional intelligence tools. She coaches professionals on management and customer relations issues, using a practical and effective approach that's always fun and attentive.
Expertise in:
Management, Sales
Spoken languages:
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