Consulting
Retail Factory is also a 100% Retail consulting agency.
We co-create with you the customer experience, the employee experience, and the purchasing journey of tomorrow.
We provide our resources, our technological tools and our ecosystem to carry out your strategic projects and missions adapted to your field issues.
The sales ceremony is the essential tool for field teams to understand the expectations and values of the brand, posture, gestures and vocabulary to adopt at each stage of the sale.
Our training-consulting method is based on co-construction with store teams.
It is also a human and technical support helping your teams with true selling methods.
Sales ceremony
Competition analysis
To align the brand promise with its operations, we conduct competitive analysis to improve the brand experience. We study key players' purchasing journeys and provide a comparative analysis of industry best practices.
Customer journey analysis
We analyse your entire customer journey and touchpoints to enhance the client experience and create a tailored training program.
Digital mystery tours
The customer experience is evolving, and so are mystery visits! Our visits are digital, thanks to our partner who provides you with its dedicated application and dashboard with all the data accessible in one place.
Benchmark & Mystery shopping
We audit your best practices in store (or those of your competitors), through our network of expert shoppers on 3 continents (US, Europe, Asia).
Our plus: fully digitalized mystery shopping for an efficient and simplified reporting and summary experience.
Design Thinking
How can you respond collectively to a problem you are asking yourself?
By placing empathy at the heart of the process, the Design Thinking method encourages creativity and the generation of original ideas, centered on the real needs of users. It allows rapid adaptation to change and ensures relevant results.
Customizable workshops
Why organize a Design Thinking workshop, or even a CODEV workshop?
In order to stimulate individual and collective creativity, to think outside the box and to adapt more rapidly to change!
Talents
Do you need freelancers for a project?
To complement our interventions, we have created a network of professionals specializing in customer experience, whom we place within your brand for one-off missions.
The Retail Factory pool of experts is made up of around twenty profiles gathered around multidisciplinary professions: interior designers, visual merchandisers, graphic designers, merchandising project managers, 3D designers, customer experience project managers, architects, etc.
