Our agency
Retail Factory, a 100% Retail agency
Retail is transforming and brands need support to successfully transition into the omnichannel era. From this observation, Retail Factory was born in 2017, we are an agency dedicated to this sector where excellence, technique and transformation combine.
Retail Factory travels the world to discover the latest concepts and regularly helps its clients in Paris and abroad to decipher consumer trends, identify the latest innovations and imagine the store of tomorrow.
Its areas of expertise range from consulting to training, including trend analysis and the creation of tailor-made experiences, all with an objective to improving both the customer and employee experience. Its partners mainly come from the beauty, fashion, luxury and hospitality sectors.
Our team
The partners
Adeline Çabale and Jacques Guyot met in New York in 2019. Their shared passion for Retail regularly led them to work on numerous projects, before joining forces in 2023.
The strengths of their duo: an insatiable curiosity, a winning association nourished by keen eyes, an eye for detail, a love for beauty... and good things!
Donatienne Richard
Nadine Goetz
Françoise Quichaud
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Laure Hiriart
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Michel Dalonneau
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Catherine Parillaud
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Delphine Dupuis
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Ophélie Ayouaz
Olivier Clémençon
Rémy Falorni
Florence Leblond
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Stephanie Jeuffrain
Stéphane Brismontier
Séphora Talmud
Jacques Guyot
Our team now counts nearly 20 experts. We work with agile and multidisciplinary training consultants whose expertise is reinforced by their increased knowledge of realities on the ground. Our main stakeholders:
Our training consultants
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Linda Ara Tebaldi
Camille Cabale
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Celine Seehase
Our support team
Their mission is to ensure our projects' proper functioning and guarantee quality customer relations.
Our network of scouts
Because we never share a concept that we have not visited, we rely on our network of scouts in Europe and the United States.
For Asia and the Middle East, we work closely with our sister agency Bienvenue Factory.
Our scout network
Their mission: to ensure the proper functioning of our projects and guarantee quality customer relations.
Our e-learning expert
Charlotte Delavalhas been working in digital training design and production for 12 years. On a daily basis, she supports retail clients in developing their employees' skills and know-how. Her background in Visual Communication and Multimedia enables her to enrich digital training with visuals, videos, as well as fun and sound immersive experiences that are closer to our daily uses.
Her strengths: personalization of the environment to the client's charter, interactivity of the capsules depending on the learners, their consultation support and the time they have to devote to the training.
Our network of scouts
Because we never share a concept we have not visited, we rely on our network of scouts in Europe and the United States. For Asia and the Middle East, we use our sister agency Bienvenue Factory.
Our Support team
Their mission is to ensure the proper functioning of our projects, and to guarantee quality customer service.
Linda
Camille
Celine
Yann Gregoire
Graphic designer
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Morgane Maillot
Training assistant
Pascale Philis
Administrative Assistant
Our difference
Since our creation, we have been involved in each mission to build a relationship of trust with our collaborators and partners. We are passionate and are committed to passing on this passion for Retail to you by constantly monitoring new innovations and trends to share with you, to help you build the Retail of tomorrow.
During our missions, we create and use active and fun methods perfectly adapted to the rhythm of the sales teams, engaging and useful upon return to the field.
Our certification
Our agency is a training organization recognized by the French State, and Qualiopi certified since February 18, 2021. This certification attests to the quality of the training that we provide, and is renewed every 18 months during evaluation audits which are carried out on our premises.
Our sister agency in Asia
Bienvenue Factory is an agency specializing in customer experience, retail practices - online and offline - and brand development from Europe to Asia, led by our partner Chloé Cortinovis. Established in Singapore since 2018, it offers expertise that combines training, advice and operational support, and draws on more than 15 years of retail experience and digital innovation in the luxury, fashion and design, art of living and services.
Bienvenue Factory offers turnkey programs for managers, executive committees and operational teams to understand the uses and new expected customer behaviors, successfully transition into the omnichannel era and approach Asian markets in a relevant way. Its ecosystem is based on a portfolio of business experts, consultants, trainers, startups and technological partners based in Europe and Asia.